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Speaking their Language – C

Different Personalities – Different Destructive & Productive Conflict Tendencies

Understanding “C” in Conflict

Goals:

  • Fairness
  • Relational decisions
  • Accuracy

Overuses:

  • Restraint
  • Analysis
  • Rigidness

Fears:

  • Being wrong
  • Strong displays of emotion

Having Productive Conflict with the “C” Style

  • Look for the root cause of problems
  • Focus on facts
  • Give them space to consider their position
  • Keep volatility to a minimum

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